About overpayment receipt of fare in automatic ticket vending machine (report)


About overpayment receipt of fare in automatic ticket vending machine (report)

Our automatic ticket vending machine now sells some tickets to customers for the wrong fare
It turned out that there was an overpayment received.

We deeply apologize for any inconvenience caused to our customers and prevent their recurrence
We will strive to The details are as follows.


1. Accrual date
Thursday, April 11, 2019, Thursday, May 23, 25 (Sat)

2. place of occurrence
-Kawaguchiko-Mt. Fuji panoramic ropeway Kawaguchikohagi Station (Yamasu Station) Two automatic ticket vending machines
(Location: 1163-1 Asakawa, Fujikawaguchiko-cho, Minamitsuru-gun, Yamanashi Prefecture)

3. Occurrence event

When selling "one-way ticket, discount for 2 adults (※), predetermined amount of money: 400 yen" in the automatic ticket vending machine,
Accidentally sold for "410 yen" (perception of 10 yen per sheet).
(※) "One-way ticket, 2 adult discount" is for customers such as "Mount Fuji / Fuji Five Lakes Passport"
The clerk sees a valuable ticket and can sell it only when the equipment is operated
It is a ticket.

4. Finding status

After the end of business on May 25 (Saturday), when the sales amount is tabulated, an unknown excess occurs and ticket vending machines
As a result of a survey conducted by Car, the event was identified. 

5. Cause
When restarting the ticket vending machine (reloading fare master data) on April 10 (Wednesday)
There was an error in the master data used.

6. Number and amount of overpayment

As a result of investigating the sale record in the automatic ticket vending machine after April 10 (Wednesday), it was as follows.
・ April 11 (Thu) 5 sheets, 50 yen
・ May 23 (Thu) 4 sheets · 40 yen
・ Saturday, May 25 1 sheet · 10 yen

7. Responding to customers
In addition to our website, we will post posters of apologies and announcements on the station premises.
We ask the customer about the usage date and time, and we will respond to the refund.You

(1) Handling place
~ Kawaguchiko ~ Mt. Fuji panoramic ropeway Kawaguchikosaki station manned window

(2) Contact information
   ~河口湖~富士山パノラマロープウェイ TEL0555-72-03639:0017:00

8. Measures to prevent recurrence

We will strengthen the confirmation and check system together with the ticket vending machine manufacturer.

that's all

[Updated date]: May 28, 2019

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