FAQs

Questions about sales

1.ロープウェイの料金を知りたいのですが

For more information ,Price pagePlease refer to the.

2.ペットの利用はできますか?

中型までご利用いただけます。
補助犬を除くペット(小動物)につきましては、ゴンドラ内のみペット用のハードキャリーに入れて頂くことで、有料にて同伴可能です。
※バック・カートでのご乗車はお断りしております

乗車運賃は、小型200円、中型400円です。

3. I would like to know the operation time of the ropeway

Information pagePlease refer to the.

4.ロープウェイの運行間隔を教えてください。

It operates every 5 to 10 minutes every day.
In addition, we will operate at frequent intervals when organizations etc. return at any time.

5.ロープウェイの混雑状況を知りたいのですが

Golden Week, the summer season (late July - late August), the autumn leaves season (November) will be crowded so please take a moment with time.

6.ロープウェイは予約可能ですか

There is no reservation system. You will get a ride in line in order.
Please contact us in advance in case of group customers.

7.山頂の天候・気温が知りたいのですが

There is a temperature difference of about 2 to 3 degrees by month compared to Tokyo. You can keep it cool in the summer.
In winter, precipitation is also small, the probability of seeing Mt. Fuji will increase.

8. Please tell me how to get to Kawaguchiko ~ Mt. Fuji panorama ropeway.

For more information Access pagePlease refer to the.

9.~河口湖~ 富士山パノラマロープウェイに駐車場はありますか?

~ Kawaguchiko ~ Mt. Fuji Since the parking lot of the panorama ropeway is limited, (large vehicles can not enter)
Please use the prefectural free parking lot on the bank of Kawaguchiko (about 300 passenger cars). (Large-sized vehicle possible)
For more information ACCESS & SURROUNDINGSPlease refer to the.

10.マイカーで行く場合、カーナビに入力する情報を教えてください。

~河口湖~ 富士山パノラマロープウェイの所在地と電話番号は以下のとおりです。
所在地: 富士河口湖町浅川1163-1
電話: 0555-72-0363

※旧名称である「河口湖天上山公園カチカチ山ロープウェイ」と表示される場合がございますが、問題ございません。

11.天上山山頂までマイカーで行けますか

I am sorry, it will be only a mountain trail until the top of the mountain.
We are forbidden to pass general vehicles all year round.
Please use the ropeway or climbing road.

12.最終の時間を教えてください。

○ normal period
The end of the rise is 17:00, but since the final descent is 17: 20, considering the staying time at the observation deck etc.
Please get on the flight departing from the lakeside station at 17:00 at the latest.
○ December 1 - February 28
The end of the upstream is 16:20, but since the final descent is 16:40, considering the staying time at the observation deck etc.
Please get on the flight from Lakeside Station at 16:20 at the latest.

13.ロープウェイの運休日を教えてください。

Although it is basically open all year round (year-end and new year also is open), it may be canceled depending on weather conditions (strong wind, thunder etc.).

14.障がい者手帳を持っていますが、割引特典はありますか?

If you have the following notebook, you will sell the ticket at a discounted rate (see above price list) only if you present your notebook at the window when purchasing a ticket.
In addition, we will limit the change to the discount rate by presenting the notebook after purchase at the general rate before the start of boarding.
※ After purchasing a round-trip ticket, if you already have a one-way ride, you can not change to a discounted rate

Physically handicapped person notebook
A notebook of love
Care book
Mental disabled person health and welfare notebook
A-bomb survivor health notebook
One, two kind 1st class, second class notebook If you have one, it will be half price.
(1, 2 class 1st class, 2nd grade, half accompanying person per person half price)

【About reduction exemption application】
~ Kawaguchiko ~ Mt. Fuji Panorama Ropeway offers a reduction application form.
For details Tickets & Business Hour Please refer to the.

15.ベビーカー・車椅子でのロープウェイ乗車はできますか?

原則として可能です。
ただし階段数は、湖畔駅(山麓駅)64段、富士見台駅(山頂駅)19段ございますので予めご了承ください。
また混雑時には、ご乗車の際折りたたんでのご乗車にご協力いただきますようお願いいたします。
なおベビーカー・車椅子の種類によっては大きさや重量の関係上、ご乗車できない場合もございます。
詳しくはお問合せください(TEL 0555-72-0363)

16. When is the best time to see hydrangeas?

Hydrangea is around every year due to the amount of rain during the rainy season, but it is said that the middle of July to the beginning of August is the best time to see flowers.

17. When is the best time to see the autumn leaves

The sunshine hours of that year and the timing of autumn leaves decided by cold weather in the morning and evening. It is not always true that autumn leaves are on the same day every year, but the best time to see the summit is from the beginning of November to the middle of November.
Especially the yellow leaves and Kawaguchiko that were illuminated by the setting sun have spectacular views.
In the aerial walk, watching the mountains in the golden leafy autumn leaves. The best time to see is from early November to mid-November.

18.登山をしたいのですが

For more information Hiking information pagePlease refer to the.

19.ロープウェイではクレジットカードの利用は可能ですか

In the ropeway, credit cards can be used at both ticket booths and shops.

In addition to this, you can also use transportation electronic money and WeChat pay settlement.

20.一度購入した乗車券は払い戻しできますか?

You can not refund tickets purchased once.
However, unused tickets can be refunded at the ticket office.

21.セット券を購入したのですが、払い戻しできますか?

Please check with the facility purchased only when unused set ticket purchased once.

22.河口湖遊覧船や河口湖周遊バス乗車券を持っているのですが、差額を払えばセット券に引き換えできますか?

I am sorry but we do not sell it by the difference amount.

23.ロープウェイと遊覧船を利用する場合セット券と割引券ではどちらがお得ですか?

セット券での購入がお得です。

例えば
【セット券の場合】
ロープウェイ大人往復900円+遊覧船大人1000円=1,900円のところ、セット券は1,600円

【割引券の場合】
割引券利用ですとロープウェイ大人往復810円+900円⇒1,710円になります。
(ロープウェイ乗車のチケットを河口湖遊覧船へお持ちいただくと1割引きで購入できます。)

24.再乗車はできますか?

No. It will be a one-time ride.

25.団体割引はありますか

We are located.
Customers with more than 15 people will be treated as a group and can use the ropeway with group fares.
For more information Tickets & Business HourPlease refer to the.

26.施設内にはお弁当を持ち込めますか?

Yes. It is possible.

Question regarding group use

1. Is there a group discount

Fujikyu ConciergeYou can apply from.

2. I would like to go by a charter bus, but what is application?

Fujikyu Conciergeplease use.

3. Is there a rest area?

Yes
Spaces are limited.
For more informationFACILITIESPlease refer to the.

4. Where is the large-sized bus parking lot?

There is a "prefectural free parking lot" on the banks of Kawaguchiko.
For more information Access surrounding informationPlease refer to the.

5. Where is the receptionist of the group?

Kawaguchi lakeside station It becomes a ticket sale place.
For more information Access surrounding informationPlease refer to the.

6. I'd like to take a commemorative photo with a group

申し訳ありませんが、ご用意しておりません。
ご予約の際にお気軽に~河口湖~ 富士山パノラマロープウェイ 電話 0555-72-0363へお問い合わせください。

7. I would like to use it at a ceremonial event of a company or union

お気軽に~河口湖~ 富士山パノラマロープウェイ 電話 0555-72-0363へお問い合わせください。

8. I would like to preliminary inspection at the time of group use

お気軽に~河口湖~ 富士山パノラマロープウェイ 電話 0555-72-0363へお問い合わせください。

9. Is there a reduction application form?

We are preparing reduction exemption application form.
This pagePlease download and use it.

10. Can I bring a lunch box?

はい。
ただし、屋外ベンチまたは展望台デッキ階段でお食事してください。
詳しくは 施設案内をご覧ください。
お気軽に~河口湖~ 富士山パノラマロープウェイ 電話 0555-72-0363へお問い合わせください。

11. Is there a place to change diapers or breastfeed?

Please use the restroom at the top of the mountaintop.

Questions about goods

1. ~ Kawaguchiko ~ Mt. Fuji Panorama Ropeway Do you sell original products?

We deal with the summit shop "Tanuki tea house".
For more information ~ Kawaguchiko ~ Mt. Fuji Introduction of Panorama Ropeway Original GoodsPlease see the page.

2. Do you mail order goods?

I'm sorry, we do not do.
Please purchase by all means when using.

Other questions

1. I'd like to gather and shoot

富士急行株式会社 社長室広報担当(0555-22-7113)までお問い合わせください。

2. Can I smoke in the facility?

Smoking is prohibited on the premises. We appreciate your cooperation.

3. ~ Kawaguchiko ~ Mt. Fuji I'd like to work at a panorama ropeway

~河口湖~ 富士山パノラマロープウェイ 電話 0555-72-0363までお問い合わせください。

4. I have lost someone

ご利用当日の営業時間中であればきっぷ売場にお問い合わせください。
それ以降にお気づきになられた場合は~河口湖~ 富士山パノラマロープウェイ 電話 0555-72-0363までお問い合わせください。

5. If you feel sick while using

Please consult with your nearest staff.

6. I'd like to send a lot of souvenirs

Please tell the staff.

7. Is there a coin locker?

There is a coin locker at the lakeside station.
Small 10 pieces 31 cm in length × 35 cm in width × 45 cm in depth
Large 4 Pieces 80 cm × 36 cm × 45 cm Depth
For more information Kawaguchi lakeside stationPlease refer to the.

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